Access and service help
Having trouble reaching your app or records?
Report the affected app, the time of the problem and what you can see. This page provides a support route; it is not a live monitoring dashboard and does not confirm that every app service is operational.
Identify the part of the workflow affected.
Tell the team whether the issue concerns sign-in, loading a record, saving changes, exporting a PDF or recognising a purchase. Include your device, app version or browser, approximate time and any error message.
A public website loading successfully does not confirm the status of account, storage or payment services used by an app. Be specific about the operation that failed.
Avoid losing unsaved work while investigating.
If work may exist only on your device, do not clear app data or uninstall as a first troubleshooting step. Keep available exports and ask support before taking an action that could remove local information.
For a first access link rather than an error, use app access. For renewal or purchase questions, use billing help.
Get an update about your issue.
Email [email protected]. If you have already reported the problem, reply in the existing conversation with any new details so the investigation stays together.
For product information rather than a service fault, see product updates and feature requests.