CertifyApps support
Get help with the app and document you are working on.
Email [email protected] or send the form below. Include the app name and what you were trying to do so the team can investigate the right workflow.
Help us reproduce the problem.
- The app name and the email address used for your account.
- Your device, operating system and app version, if available.
- The document type and the step where the problem occurred.
- What you expected, what happened and the exact error message.
- Whether the problem repeats and when you first noticed it.
A screenshot can help when emailing support. Remove customer names, addresses and other unnecessary personal information first. Never send passwords, sign-in codes or payment-card details.
Access, billing or a document question?
For a first access link, use app access. For a purchase or renewal, visit billing help and identify the store or provider shown on your receipt.
For an unexpected PDF result, describe the document and affected page. Compare it with the sample output, but do not send confidential records until the team confirms what is needed and how to share it.
Protect work that may not have saved.
If a record appears unsaved, avoid clearing app data or uninstalling the app while investigating. Tell support what is visible and keep any available exports. Do not assume that an unsuccessful send or export means the underlying record has been saved.
If you suspect unauthorised account access, say so clearly in your email. This support channel is for software assistance, not emergency advice about a site or safety incident.
Before you choose
Can I ask about any Certify app?
Yes. The support route covers the CertifyApps family. Include the product name so the team can identify the correct account and workflow.
Does sending the form create a subscription?
No. It sends a support enquiry. No account purchase or subscription is started by this form.
Describe the issue
Choose the app and tell us how to reach you. The team will reply by email about your request.
This is an enquiry, not an account registration, purchase or confirmed appointment.
Prefer email? [email protected]