Billing help
Find the right help for your purchase.
Start with the receipt or subscription record: it identifies the app and the provider that processed the payment. Use that provider's account and guidance for cancellation or a refund request.
Free starter requests are not purchases.
The website access-request form does not take payment details or create a paid subscription. Free starter options cover the app family, with product-specific limits and paid features to review on the relevant pricing route.
Before upgrading, check the selected app, plan, billing period, price, included users and renewal terms in the purchase screen. Do not assume a payment for one app includes another.
If Apple processed your subscription
Use the Apple Account associated with the purchase. Follow Apple’s cancellation instructions to manage renewal. For a refund request, use Apple’s refund guidance; eligibility is determined through the applicable purchase process.
If Google Play processed your subscription
Use the Google Account associated with the purchase. Follow Google Play’s subscription instructions. Uninstalling an app does not cancel a Google Play subscription. For refund eligibility and the relevant route, read Google Play’s purchase refund guidance.
A payment or entitlement does not look right?
Tell support the app, account email, provider, purchase date and the issue. An order reference can help; do not send full payment-card details. Check that you are using the intended store account and CertifyApps account before making another purchase.
Cancellation, refunds and account deletion are different actions. Review the applicable terms and store guidance. This help page does not replace those terms or promise a refund outcome.
Before you choose
Does an access enquiry start a paid plan?
No. The website form sends a request to the team and does not collect payment or start a subscription.
Can I request billing help for any Certify app?
Yes. Include the app name and the payment provider shown on your receipt so the team can help identify the appropriate route.
Ask about your billing issue
Choose the app and tell us how to reach you. The team will reply by email about your request.
This is an enquiry, not an account registration, purchase or confirmed appointment.
Prefer email? [email protected]