Billing help
Find the right help for your purchase.
Start with the receipt or subscription record: it identifies the app and the provider that processed the payment. Use that provider's account and guidance for cancellation or a refund request.
Free starter requests are not purchases.
The website access-request form does not take payment details or create a paid subscription. Free starter options cover the app family, with product-specific limits and paid features to review on the relevant pricing route.
Before upgrading, check the selected app, plan, billing period, price, included users and renewal terms in the purchase screen. Do not assume a payment for one app includes another.
CertifyGAS website purchases: manage through Stripe
New CertifyGAS website subscriptions are not open yet. You can compare plans and manage existing website billing from your CertifyGAS account.
- Sign in to the same CertifyGAS account. Use the account that owns the business subscription.
- Open Plans & billing. Choose Website billing & invoices to open Stripe’s secure management page.
- Review your subscription. Use the available controls for invoices, payment methods and cancellation. Plan or user changes show their price and any amount due before you confirm.
Website purchases are managed by the workspace owner and original billing account holder. If Apple or Google processed the base subscription, use that store’s management route below.
Extra Seat and Business Flex
Extra Seat adds one named user to an active Solo, Business 3 or Business 6 plan for £9.99/month. Review it through the same billing provider as your base plan. App Store and Google Play base and Extra Seat subscriptions renew separately; cancelling one does not cancel the other.
Business Flex includes six users for £49.99/month, then £9.99/month for each user above six. Website plan and user changes are reviewed in CertifyGAS billing and confirmed through Stripe.
Moving from a store purchase to the website
Keep the same CertifyGAS account. Follow the app’s plan-switch guidance, manage the existing base plan and Extra Seat with the original store, and complete a new website checkout only when eligible. Do not start an overlapping subscription to try to transfer access.
Website refund enquiries
Contact Sysress Limited about a website purchase with your CertifyGAS account email, purchase date and order reference. Support can review the appropriate refund route; sending a request does not itself approve a refund. Do not send passwords, sign-in links or full payment-card details. Statutory rights are unchanged.
If Apple processed your subscription
Use the Apple Account associated with the purchase. Follow Apple’s cancellation instructions to manage renewal. For a refund request, use Apple’s refund guidance; eligibility is determined through the applicable purchase process.
If Google Play processed your subscription
Use the Google Account associated with the purchase. Follow Google Play’s subscription instructions. Uninstalling an app does not cancel a Google Play subscription. For refund eligibility and the relevant route, read Google Play’s purchase refund guidance.
A payment or entitlement does not look right?
Tell support the app, account email, provider, purchase date and the issue. An order reference can help; do not send full payment-card details. Check that you are using the intended store account and CertifyApps account before making another purchase.
Cancellation, refunds and account deletion are different actions. Review the applicable terms and store guidance. This help page does not replace those terms or promise a refund outcome.
Before you choose
Does an access enquiry start a paid plan?
No. The website form sends a request to the team and does not collect payment or start a subscription.
Can I request billing help for any Certify app?
Yes. Include the app name and the payment provider shown on your receipt so the team can help identify the appropriate route.
Where do I manage a CertifyGAS website subscription?
Sign in to the same CertifyGAS account, open Plans & billing, and choose Website billing & invoices for Stripe. The workspace owner and original billing account holder manage purchases and changes. New CertifyGAS website subscriptions are not open yet; existing website billing management remains available.
Does cancelling my store base plan also cancel Extra Seat?
No. App Store and Google Play base and Extra Seat subscriptions renew separately. Review and cancel each one in the original store if you no longer need it. Website plan and user changes are reviewed through CertifyGAS billing with Stripe confirmation.
How do I ask for a refund for a website purchase?
Contact Sysress Limited using the billing-help form. Include the app, account email, purchase date and order reference, but no password, sign-in link or full card details. A request is reviewed and is not automatic approval. Apple and Google handle store-purchase refunds through their own processes. Statutory rights remain unchanged.
Ask about your billing issue
Choose the app and tell us how to reach you. The team will reply by email about your request.
This is an enquiry, not an account registration, purchase or confirmed appointment.
Prefer email? [email protected]